Bricklane Wine Works Duet Gift Basket
Customer Reviews Summary by PowerReviewsBricklane Wine Works Duet (based on 40 reviews)  Ratings Distribution 95% of respondents would recommend this to a friend. Pros
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Most Liked Positive Review Christmas Gift Baskets The gift baskets were wonderful. Nice variety and everyone enjoyed them. Wine was ok but wish we would have gotten a better brand. I will definately refer this company to others. The gift baskets were wonderful. Nice variety and everyone enjoyed them. Wine was ok but wish we would have gotten a better brand. I will definately refer this company to others. VS Most Liked Negative Review Poor Customer Service I ordered this basket on November 30th with delayed shipping as a gift to a friend for Christmas. The order shipped right on time and was delivered Dec 13th as I requested. My friend ...Read complete review I ordered this basket on November 30th with delayed shipping as a gift to a friend for Christmas. The order shipped right on time and was delivered Dec 13th as I requested. My friend opened the wine on Dec 27th and the bottle of Merlot had gone bad. I called customer service and was told that another bottle would go out the very next day. The person I spoke with didn't even know that wine could go bad and had to keep putting me on hold to speak to her supervisor as to how to handle it. To my horror, I found out on Jan 10th my friend had still not received the bottle. I called and was told it had never shipped because the person in customer service just ordered another bottle instead of replacing the entire basket. The excuse was that the person I spoke with was a temporary person for the holidays. They did replace the entire basket but it was 14 days later and I had to spend my time getting it handled. My issue is that if you are going to put people like that on the phones to handle your customers, you should AT LEAST put them under a supervisor who knows what to do. I was really embarrassed and will think twice before I order from you again or recommend your service. Reviewed by 40 customers Sort by Displaying reviews 1-10 Previous | Next »  Pros
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Comments about Bricklane Wine Works Duet: The basket was a Mother's Day gift for my mom. I chose for the gift to be delievered on a friday, which it was, however no one was home to sign for it. On the second delivery attempt the product was damaged. Wine Country Gift Baskets replaced the product and sent it out next day delivery. Great customer service and my mom loved the basket. She said it was so well put together that she didn't want to open it. Once opened, her favorite item was the cheese. Awesome job! Pros
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Comments about Bricklane Wine Works Duet: I did not have the opportunity to see the product as it was sent out of state but the recipient said it was lovely and it arrived in a timely fashion. Pros
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Comments about Bricklane Wine Works Duet: loved the wine rack but I purchased one a few yrs ago from Wine Country and it held 3 bottles this one only holds 2 bottles,some what disappointed thought it was same as last one I purchased Pros
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Comments about Bricklane Wine Works Duet: Shipping was quick, and the wine and rack are very good!! Bottom Line Yes, I would recommend this to a friend Images shared by Fascinatingone Wine in the nice metal rack!  Images shared by Fascinatingone Everything laid out!  Was this review helpful? Yes / No - You may also flag this review  Pros
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Comments about Bricklane Wine Works Duet: My friends said it was a beautiful basket and they loved it! It was exactly what I ordered. THANK YOU Pros
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Comments about Bricklane Wine Works Duet: What a great unexpected gift it was for my wife!!! She LOVED the entire basket!!!!! Pros
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Comments about Bricklane Wine Works Duet: The basket came on the exact day specified and included exactly what was advertised. The recipient loved it and I was so happy to have the ease of ordering. I will definitely order here again. Pros
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Comments about Bricklane Wine Works Duet: The product arrived on the specified day. Pros
Cons
Best Uses
Comments about Bricklane Wine Works Duet: I ordered this basket on November 30th with delayed shipping as a gift to a friend for Christmas. The order shipped right on time and was delivered Dec 13th as I requested. My friend opened the wine on Dec 27th and the bottle of Merlot had gone bad. I called customer service and was told that another bottle would go out the very next day. The person I spoke with didn't even know that wine could go bad and had to keep putting me on hold to speak to her supervisor as to how to handle it. To my horror, I found out on Jan 10th my friend had still not received the bottle. I called and was told it had never shipped because the person in customer service just ordered another bottle instead of replacing the entire basket. The excuse was that the person I spoke with was a temporary person for the holidays. They did replace the entire basket but it was 14 days later and I had to spend my time getting it handled. My issue is that if you are going to put people like that on the phones to handle your customers, you should AT LEAST put them under a supervisor who knows what to do. I was really embarrassed and will think twice before I order from you again or recommend your service. Pros
Cons Best Uses
Comments about Bricklane Wine Works Duet: Sent to my mom for her birthday and she LOVED it. She said it was just beautiful - all was great but she said the chocolates were amazing! Displaying reviews 1-10 Previous | Next » Give a warming wine gift basket to someone special from Wine Country Gift Baskets. We feature rare and exclusive wines from boutique wineries that are placed in the wine gift basket of your choice. Look through our wine baskets and be creative with your own gift basket ideas, or shop any of our arranged custom gift baskets today.
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