| Q: Does the Supreme Court’s recent ruling on interstate alcohol shipments allow you to ship wine baskets anywhere in the United States? |
| A: No, we can ship wine gift baskets to recipients 21 years and older living in: AK, AZ, CA, CO, CT, DC, FL, HI, ID, IL, IN, IA, KY, LA, MI, MN, MO, NE, NV, NH, NM, NC, ND, OH, OR, SC, TX, VA, VT, WV, WI, WY; wine baskets containing Little Lakes, Windwhistle Grove, Briar Creek, Steeplechase and Talaria Vineyards may also be shipped to NY, VA and WA. The Supreme Court has ruled in favor of opening up interstate commerce but the court does not tell the states how to change their laws. It is up to each state's legislature to react to the ruling and establish and enforce their own alcohol related shipping policies. This will take some time. Check back for an updated list of states where we can deliver wine to; hopefully more states will be added soon! Additionally, You must be 21 years or older to order wine gift baskets. |
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| Q: I have more than 50 recipients on my order, can I still use your web site? |
| A: Yes, but you will probably find it easier to download our Excel Order Form which can be pre-populated with all of your recipients’ information that you have shipped to in the past. However, if you'd still like to enter your order through our website, you will have to break up your order into separate orders of 50 recipients or less. The total billing will be the same as if it were entered as one complete order. |
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| Q: What is your guarantee policy? |
| A: We guarantee the timely arrival of your gifts in perfect condition. If you or your recipient are not 100% satisfied, simply let us know and we'll make it right!. |
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| Q: What is your discount policy? |
| A: We offer a 5% discount on orders totaling $5,000 or more (excluding shipping and sales tax). We also occasionally offer specials or discounts in our catalogs. You will need to enter that catalog's source code (from the blue box on the back of the catalog) when placing an order via our website to take advantage of any special offer. |
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| Q: Can I substitute an item in the basket or create a custom basket? |
| A: We can make substitutions or customize baskets if you order 75 or more of the same basket with a minimum purchase of $3000 prior to November 21, 2008 or after January 13, 2009. |
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| Q: Do you ship chocolate in the summer? |
| A: From May - September many of the chocolate items in our gifts are replaced with other gourmet food of equal or greater value or our prices are adjusted accordingly. |
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| Q: If I place an order, how will my baskets be shipped? |
| A: We have negotiated exceptional shipping rates with Federal Express, who is our preferred carrier. |
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| Q: Do you offer shipping insurance? |
| A: All gifts are insured against loss and damage during shipping at no extra cost to you! |
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| Q: Can I ship my basket anywhere? |
| A: Almost anywhere, we cannot ship to PO Boxes, APO - FPO Boxes or foreign addresses. We can ship to our friends in Hawaii and Alaska but, please add $30 to the listed shipping price. |
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| Q: Can I send a personalized message with my gift baskets? |
| A: Yes, you can! Remember to include your message in the space provided on our order form. Your baskets will arrive with your personalized gift card. |
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| Q: Why do you need my recipient's phone number? |
| A: Federal Express must have the recipient's phone number to qualify for our guaranteed delivery service. We will not contact your gift recipients via phone unless we are having problems with delivery. |
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| Q: Why are you limited on the states you can ship wine to? |
| A: Due to local ordinances we are not allowed to ship wine to certain states (see below). |
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| Q: What states can you ship wine to? |
| A: Due to local ordinances, gift baskets containing wine may only be shipped to recipients 21 years and older living in: AK, AZ, CA, CO, CT, DC, FL, HI, ID, IL, IN, IA, KY, LA, MI, MN, MO, NE, NV, NH, NM, NC, ND, OH, OR, SC, TX, VA, VT, WV, WI, WY. Additionally, wine baskets containing Little Lakes, Windwhistle Grove, Briar Creek, Steeplechase and Talaria Vineyards may also be shipped to NY, VA and WA. You must be 21 years or older to order wine and adult signatures are required on all wine shipments. |
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| Q: What are your hours of operation? |
| A: We are available to take your calls Monday – Friday: 5 am – 7 pm PST, Saturday 6 am – 5 pm PST, Sunday Closed. You may place your order on our website or fax your order 24 hours a day, 7 days a week. |
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| Q: What forms of payment does Wine Country Gift Baskets accept? |
| A: We accept all major credit cards; money orders, personal checks and we do offer invoicing on all pre-approved accounts (minimum $1,500 first order). Terms are net 30 days from date of shipment. |
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| Q: How long does it take to establish credit with your company? |
| A: It takes about 2 business days for credit approval. |
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| Q: Do you collect sales tax? |
| A: State law requires us to collect sales tax on spa and wine gifts delivered within the state of CA, MI, NY, PA and WA. |
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| Q: How long will the gourmet foods in my gift basket stay fresh? |
| A: The items packaged inside are best if consumed within 6 to 9 months. |
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| Q: Are the bottles of wine the size of a regular bottle of wine seen in stores? |
| A: Yes - all baskets containing wine are standard 750 ML bottles. |
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| Q: How will I know when my order has shipped? |
| A: You will receive a shipment confirmation email after your gifts have been shipped. You can track delivery status on our website; so be sure to include an email address and password when you place your order. |
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| Q: What is your product substitution policy? |
| A: In the rare instance when demand outstrips supply of a particular item, we will replace it with one of equal or greater value at no additional charge. |
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