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HOME > Customer Service > Our Policies > Our Guarantee

Our Guarantee

100% Satisfaction Guarantee

Best Value Guarantee

We guarantee that all of our quality gift selections represent the best value available anywhere. Comparable products at these prices will not be found anywhere else.

Unconditional Guarantee

We guarantee your satisfaction. If you or your recipients are not 100% satisfied, simply let us know and we’ll make it right!

Product Substitutions

If the item you chose is unavailable or does not meet our standards, an item of equal or greater value may be substituted. Chocolate in our gifts may be replaced with other gourmet items of equal or greater value from May through September, when the weather gets warmer. These substitutions are done to ensure the timely arrival and freshness of your gifts as well as the integrity of the presentation.

Delivery

You will be provided with an estimated delivery date on all ground orders. Please note that this is only an estimated delivery date; you will need to choose an expedited shipping method to guarantee a specific delivery date.

Adult signatures are required for all gifts containing wine. All other gifts are sent without a required signature; occasionally the courier may determine that the location is not safe to leave an unattended package and will attempt delivery at a later date.

Flowers

With Wine Country Gift Baskets® fresh flowers you can be sure that your flowers arrive as pictured. Unlike many florist-delivered products, there are no substitutions and your flowers are guaranteed fresh for 7 days!

All flower orders received before 10:00 AM PST Monday thru Friday will ship on the day of receipt or on the requested future shipping date. Orders received after 10:00 am PST will ship the following business day. All orders shipped on Friday are shipped using Saturday Delivery; flower delivery on Monday is not available.

The #1 Gift Basket Website! Source: Alexa

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How to place an order

Welcome to Wine Country Gift Baskets offering the best selection online of value-priced, handcrafted gift baskets & gift towers, including corporate gift baskets, business gift baskets, anniversary gift baskets, birthday gift baskets, gourmet gift baskets, chocolate gift baskets, holiday gift baskets, Christmas gift baskets, spa gift baskets, coffee gift baskets & tea gift baskets. Whether you need distinctive corporate gifts or something for friends and family, we have unique gift ideas to suit your taste & budget. All of Wine Country Gift Basket's gifts are backed by our Best Value and 100% Satisfaction Guarantee.

The #1 Gift Basket Website! Source: Alexa December 2011

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