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HOME > Customer Service > Our Policies > Our Guarantee
Our Guarantee
100% Satisfaction Guarantee
Best Value Guarantee
We guarantee that all of our quality gift selections represent the best value available anywhere. Comparable products at these prices will not be found anywhere else.
Satisfaction Guarantee
We guarantee your satisfaction. If you or your recipients are not 100% satisfied, simply let us know and we’ll make it right!
Product Substitutions
If the item you chose is unavailable or does not meet our standards, an item of equal or greater value may be substituted. Chocolate in our gifts may be replaced with other gourmet items of equal or greater value from May through September, when the weather gets warmer. These substitutions are done to ensure the timely arrival and freshness of your gifts as well as the integrity of the presentation.
You will be provided with an estimated delivery date on all ground orders. Please note that this is only an estimated delivery date; you will need to choose an expedited shipping method to guarantee a specific delivery date.
Adult signatures are required for all gifts containing wine. All other gifts are sent without a required signature; occasionally the courier may determine that the location is not safe to leave an unattended package and will attempt delivery at a later date.
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