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| FAQs |
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 General Shipping and Delivery
| Q: What are your shipping and handling charges and delivery times? |
| A: The standard shipping and handling charge for each gift appears under the price of that gift. Standard shipments are guaranteed to arrive within 5 business days after your order ships. Expedited service is available in most areas: Add $6 for 3-day, $10 for 2-day, $20 for Overnight or $35 for Saturday delivery, per basket, to the standard delivery charge. |
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| Q: Why are you limited on the states you can ship wine to? |
| A: Due to local ordinances we are not allowed to ship wine to certain states. View our map |
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| Q: Do you offer shipping insurance? |
| A: All gifts are insured against loss and damage during shipping at no extra cost to you! |
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| Q: Can I ship my basket anywhere? |
| A: Almost anywhere, we cannot ship to APO - FPO Boxes or foreign addresses. We cannot express ship to PO Boxes, APO - FPO Boxes or foreign addresses. Wine, fruit, wreaths and cookie gifts cannot be shipped to PO Boxes, APO - FPO Boxes or foreign addresses. |
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| Q: Why do you need my recipient's phone number? |
| A: UPS requests the recipient's phone number to contact them if there is an issue with the delivery. We will not contact your gift recipients via phone unless we are having problems with delivery. If you do not have your recipient¡¯s number you can provide us with your number and UPS will contact you if necessary. |
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| Q: How will I know when my order has shipped? |
| A: You will receive a shipment confirmation email after your gifts have been shipped. You can track delivery status on our website; so be sure to include an email address and password when you place your order. |
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| Q: When is the last day I can place an order for holiday delivery? |
| A: |
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Standard
(Within 5 Business Days) |
3-Days
(Within 3 Business Days) |
2-Days
(Within 2 Business Days) |
Overnight
(by next business day) |
Saturday |
See item for standard
S&H charge |
$6 per item plus standard
S&H charge |
$10 per item plus standard
S&H charge |
$20 per item plus standard
S&H charge |
$35 per item plus standard
S&H charge |
| Valentine's Day |
February 7 |
February 9 |
February 10 |
February 13 |
February 10 |
| Easter |
April 2 |
April 3 |
April 4 |
April 5 |
April 6 |
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Wine Purchase and Delivery
| Q: What states can you ship wine to? |
| A: Due to local ordinances, gift baskets containing wine may only be shipped to recipients 21 years and older living in: AK, AZ, CA, CO, CT, DC, FL, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MO, NE, NV, NH, NM, NC, ND, OH, OR, SC, TN, VT, WV, WI, WY. Additionally, wine baskets containing Little Lakes, Cliffside, Windwhistle Grove, Cloudbanks, Briar Creek, Steeplechase, Eastpoint, Hobson, Kiarna and Talaria Vineyards may also be shipped to GA, NY, TX, VA and WA. You must be 21 years or older to order wine and adult signatures are required on all wine shipments. View our map. |
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| Q: Are the bottles of wine the size of a regular bottle of wine seen in stores? |
| A: Yes - all baskets containing wine are standard 750 ML bottles unless otherwise noted. |
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Corporate and Volume Orders
| Q: What is your discount policy for larger orders? |
| A: |
| Order Total (Excluding tax and S&H) |
Total Discount |
| $4,000 - $7,999 |
10% |
| $8,000 - $11,999 |
12% |
| $12,000 + |
15% |
*Discounts cannot be combined with any other offer
Download Electronic Order Form Now(EOF)
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| Q: Can I substitute an item in the basket or create a custom basket? |
| A: We can make substitutions or customize baskets if you order 75 or more of the same basket with a minimum purchase of $3000 prior to November 19, 2010. Find out more about our corporate gift programs |
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| Q: I have more than 50 recipients on my order, can I still use your web site? |
| A: Yes, but you will probably find it easier to download our Excel Order Form which can be pre-populated with all of your recipients’ information that you have shipped to in the past. However, if you'd still like to enter your order through our website, you will have to break up your order into separate orders of 50 recipients or less. The total billing will be the same as if it were entered as one complete order. |
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Payment Information
| Q: What forms of payment does Wine Country Gift Baskets accept? |
| A: We accept all major credit cards; money orders, personal checks and we do offer invoicing on all pre-approved accounts (minimum $1,500 first order). Terms are net 30 days from date of shipment. |
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| Q: How long does it take to establish credit with your company? |
| A: It takes about 2 business days for credit approval. Fill out our corporate credit application web form. |
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| Q: Do you collect sales tax? |
| A: State law requires us to collect sales tax on spa and wine gifts delivered within the state of AZ, CA, CT, GA, IL, KS, LA, MA, ME, MD, MI, NM, NY, NC, ND, OH, PA, SC, TN, TX, VA, VT, WA and WI. |
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Free Personalized Gift Card
| Q: Can I send a personalized message with my gift Baskets? |
| A: Yes, you can! Your baskets will all arrive with your free personalized gift card which is included in an envelope with each gift. |
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Basket Contents
| Q: What is your product substitution policy? |
| A: In the rare instance when demand outstrips supply of a particular item, we will replace it with one of equal or greater value at no additional charge. |
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| Q: How long will the gourmet foods in my gift basket stay fresh? |
| A: The gourmet food in your gift basket will be best if eaten within 3 months from the time it is received. Many items will last longer, call us if you have a question about a specific item. |
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Flower Information
| Q: What makes your flowers better than others I can order on the Internet? |
| A: With Wine Country Gift Baskets fresh flowers you can be sure that your flowers arrive as pictured. Unlike many florist-delivered products, there are no substitutions and your flowers are guaranteed fresh for 7 days! Additionally, overnight shipping is only $12.95 for each delivery. |
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